Engineering Manager

At Stayforlong, we are currently a team of 80 people working in a dynamic and collaborative environment where people have the opportunity to grow and develop professionally.

We strongly believe in equal opportunities for everyone, both in the workplace and beyond. We like to create spaces where everyone's ideas are equally valued and heard.

We are committed to inclusion, diversity, and work-life balance. We value a respectful work environment where all people are valued and respected regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc.

Currently, we’re developing our Customer Service department and we need a Customer Experience Escalation Specialist.

Job purpose :

Provide support to end users by handling requests that have been escalated by Stay 1 and external customers. The Customer Experience Escalation Specialist is responsible for managing escalations relating to products or services, handling complex issues, and providing feedback to upper management regarding customer issues.

What you’ll do :

• Work on escalated cases such as emergency, complaint, and overbooking.
• Create mass issues and develop an action plan.
• Actively search for solutions to problems.
• Identify root causes and create best practices to share with the department.
• Support Stay 1 agents and provide coaching and feedback sessions.
• Interact with a globally diverse group of customers and colleagues.

What you will bring :

What we offer :

Sign up for our job offer and discover what we can achieve together. We want to meet you!

J-18808-Ljbffr