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Industry Leading Customer Service Specialist

beBeeCustomerServiceCataluña, España

Hace 13 horas

Descripción del trabajo

Job Description :

To support the local Customer Service team in achieving service quality standards and client satisfaction, we are looking for a highly skilled individual to fill this role.
The successful candidate will play a key role in supporting the Customer Service team by performing tasks to required standards in accordance with existing procedures and in a timely manner.

Main Responsibilities :

Transactional Services : Process returns, credits, and debits in SAP in accordance with existing procedures.

Internal Requests : Support Customer Service with general administrative tasks to facilitate efficient task execution.

Customer Requests and Complaints : Monitor the resolution of customer problems and / or complaints resulting from incorrect pricing, non-conforming products, and other related issues.

Closing complaints in Salesforce in accordance with existing procedures.

Following up on all customer service inquiries.

Supporting Customer Service in providing answers to external customers.

Documents for Customers : Providing and sending the following documents to external customers :

List and special requests (SAP extractions, etc.).

Qualifications & Skills :

1-3 years of prior experience in customer service, accounts payable, or order entry.

Experience in export transportation or international business in the industrial chemical market is preferred.

Excellent organizational and interpersonal skills.

Detail-oriented and accuracy-driven personality.

Working knowledge of BPCS or SAP / Salesforce is a plus.

Fluent in English, Italian and French. Knowledge of other languages is an asset.

Benefits :

50% Hybrid Work Model : Flexibility to work from home and in the office according to company policy, promoting a healthy work-life balance.

Ticket Restaurant : Daily meal allowance to support your well-being.

Flexible retribution : Kindergarten & Transport benefits.

30 Labor Days of Holidays : Ample time off to relax and recharge.

Language Lessons : Access to language lessons to support personal and professional growth.

Medical Insurance : 60% company-subsidized medical insurance for employees, with the option to extend coverage to family members at a competitive rate.

Other Responsibilities :

Create and follow up on QSHE SF tickets and Regulatory Affairs Salesforce tickets.

Cover colleagues during absences to maintain the Customer Service level.

Maintain safe working conditions and practices to achieve a zero lost-time injury record within the area of responsibility.

Perform work duties in accordance with Quality System Manual procedures and company policy.

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Customer Service • Cataluña, España