Digital Commerce Operations Lead

We are seeking a seasoned Digital Commerce Operations Leader to spearhead the success of our external partner teams. As a key member of our organization, you will be responsible for driving operational excellence, streamlining processes, and fostering collaboration across internal stakeholders.

Your primary objective will be to analyze performance metrics, agent productivity, and SOPs to identify areas of improvement and implement data-driven solutions. This includes leveraging SQL to create actionable dashboards and reports that inform business decisions.

Key responsibilities include :

• Leading seller operations BPO partners through strategic guidance, monitoring their performance, and ensuring alignment with platform objectives.
• Analyzing BPO performance using data to drive insights and optimize operations.
• Collaborating with internal teams to deploy new programs and tools that enhance BPO efficiency and effectiveness.
• Maintaining relationships with BPOs, facilitating communication between stakeholders, and serving as the primary point of contact.

To succeed in this role, you must possess strong analytical skills, excellent communication abilities, and a customer-centric approach. If you're passionate about driving results-oriented operations and collaborating with cross-functional teams, we encourage you to apply.