Overview
HR Technology Specialist | Supporting Global Organisations in Seamless Project Delivery & Transformation | Recruitment Consultant at Robson Bale
Salesforce Functional Consultant
Responsibilities
- Define project scope and size.
- Drive projects using Agile methodologies.
- Facilitate requirements workshops, gather and analyze requirements, and obtain sign-off.
- Map AS-IS and TO-BE processes.
- Create epics and user stories for Salesforce Engineers, including design suggestions.
- Support stakeholders through UAT and triage bugs.
- Assist Salesforce engineers with root cause analysis.
- Provide Train-the-Trainer sessions and functional documentation.
- Support post-go-live and hyper-care activities.
Technical Skills
Technical Skills (Mandatory) :
8+ years on Salesforce.com Platform.Salesforce Administrator & Business Analyst Certifications.Proficient in CRM B2B processes (sales, service support / care) and process mapping.Experience with Agile methodologies (e.g., Scrum) and process design tools (e.g., Signavio).Technical Skills (Nice to Have) :
Consulting experience in retail.Jira, Google Suite.Experience with Einstein service features.Soft Skills
English B2+; clear communication with stakeholders.Team player with collaborative mindset.Strong communication, organizational skills, and adaptability.Creative problem-solver and able to manage shifting priorities calmly.Level
SeniorEmployment type
ContractJob function
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