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Customer Engagement Executive with Spanish and English
Babel ProfilesLas Palmas de Gran Canaria, Canary Islands, SPAINHace 10 horas
Descripción del trabajoMake outbound calls, emails, and messages to students and authorised contacts to confirm the right contract options Support the Spanish finance team by reviewing bookings and accounts to ensure compliance with Spanish Tax Law, including transactions, refunds, and credit adjustments Manage inbound student enquiries via phone, email, and chat, including payment-related questions, payment plans, deadlines, and transaction issues, escalating when necessary Keep accurate records of all resident interactions in the CRM system Collaborate with global sales teams to facilitate smooth communication with new residents Manage post-booking processes, including cancellations and amendments, following company procedures Identify revenue opportunities by promoting contract extensions, upgrades, and additional services At least 1 year of experience in customer-facing roles (experience in student housing, hospitality, or luxury services is a plus) Confident, approachable, and empathetic communicator, able to build trust with students and parents. Resilient, adaptable, and comfortable working in a fast-paced, dynamic environment. Strong organizational skills with a proactive, hands-on approach, able to manage multiple tasks efficiently. Experience using Office 365, CRM systems, spreadsheets, and online reporting tools. Fluent in English Competitive salary Permanent contract Location : Barcelona Working hours : Monday–Friday (8 : 30 - 17 : 30) 1 day per week working from home Step 1 : Interview with one of our Recruiters to get to know you better Step 2 : Interview with the Head of Customer Engagement.
Are you a people-centric professional with strong communication skills and a passion for delivering outstanding customer experiences? Our client, a leading provider of premium student residences, is looking for a Customer Engagement Executive to join their team in Barcelona.
In this role, you will be the main point of contact for students and their families throughout their journey, from their first enquiry to their stay in the residence. You will provide guidance, support and personalised assistance, ensuring a smooth booking process and an exceptional living experience aligned with the company's high service standards.
Key languages :
- Full professional level of Spanish
- Full professional level of English
Main responsibilities :
Core skills / experience :
What's on offer :
Our recruitment process?
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Customer Engagement • Las Palmas de Gran Canaria, Canary Islands, SPAIN
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