Cloud Solutions Specialist

Overview

Job Title : Cloud Support Engineer

Are you passionate about delivering exceptional solutions to customers and solving complex problems in cloud environments? Do you have a strong background in DevOps, system administration, and support escalation environments? If so, we're looking for someone like you to join our team!

As a Cloud Support Engineer, you'll play a key part in helping customers resolve infrastructure, automation, and system-level issues across multi-cloud environments. Your day-to-day will involve deep technical troubleshooting, automation, optimization, and driving resolution for escalated incidents. You'll also contribute to process improvements and collaborate with internal teams to deliver exceptional customer experience.

Responsibilities

Investigate and resolve complex incidents across cloud infrastructure, applications, and networking.

Collaborate with DevOps teams to improve customer environments and support ongoing automation initiatives.

Enhance and maintain monitoring and observability tools, including tuning alert thresholds and dashboards.

Support Infrastructure as Code (IaC) environments and automate recurring support tasks using scripting languages.

Maintain high availability, performance, and cost-efficiency across customer systems.

Communicate effectively with both technical and non-technical stakeholders to provide updates on issue status and resolutions.

Requirements

2+ years of experience in cloud support, DevOps, or system administration roles.

Strong hands-on experience with AWS, Azure, or GCP.

Proficient with Linux-based systems, shell scripting, and debugging system-level issues.

Experience with monitoring, alerting, and observability tools.

Solid understanding of networking fundamentals.

Familiarity with DevOps tools and concepts.

Good knowledge of automation and scripting.

Familiarity with identity and access management.

Fluent in Spanish and English – both written and spoken.

What We Offer

A dynamic work environment, flexible hybrid work options, and professional growth opportunities. Plus, we're committed to providing top-notch training, workshops, and certifications to help our team excel.

If you're passionate about delivering value and solving complex problems, we'd love to hear from you!

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