Talent.com
Esta oferta de trabajo no está disponible en tu país.
German Sales Team Leader / Supervisor - Valencia, Spain

German Sales Team Leader / Supervisor - Valencia, Spain

Cross Border TalentsValencia, Valencian Community, ES
Hace más de 30 días
Tipo de contrato
  • Quick Apply
Descripción del trabajo
  • As a  Supervisor  on our team, you will :
  • Monitor and report team performance
  • Give agents feedback on their individual and motivate team members
  • Keep track of each agent’s training
  • Participate in the recruitment process close to HR Department
  • Organize and optimize shifts
  • Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.
  • Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.
  • Guide on selling techniques for complex outbound driven sales
  • Maintain knowledge and expertise associated with applications specific to individual customers

    • Requirements

    Are bilingual or proficient in German plus advanced level of English

    • Are talented to grasp a situation with many stakeholders and team members
    • Have excellent communication skills
    • Have previous experience
    • Can implement and manage change
    • Have a high customer care orientation
    • Poses project management skills
    • Are able to develop personal and profesional skills
    • Have IT knowledge and skills
    • Have business knowledge and are commercial drive
    • Have working knowledge of IT Platform, equipment, and applications : Windows / MS Office / internet configuration
    • Have fun facing challenges and overcoming unbeatable obstacles

      • Benefits

    • Full-time contract, 39 hours / week : Monday to Friday 8 : 30-17 : 30

      • Friends hunting (referral) bonus

    • Great office location in Barcelona
    • Full paid training about the company and the project you will be working on
    • Career development program and specialized courses
    • Opportunities for a career abroad through the International Mobility Program
    Crear una alerta de empleo para esta búsqueda

    Team Leader • Valencia, Valencian Community, ES