Technical Remote & On-Site Support Specialistsonnen Spain • Castro e Marzán, Galicia, España
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Technical Remote & On-Site Support Specialist
sonnen Spain • Castro e Marzán, Galicia, España
Hace 10 días
Descripción del trabajo
What you will do to help drive energy transition :
Handling and documentation (via salesforce) of all partner inquiries, both pre-sales and post-installation, about our battery storage systems and chargers via telephone, chat, and emails
Remote technical diagnosis of the performance of the battery storage systems and charger
On-Site technical diagnosis and support of the battery storage systems and charger
Plan on-site assignments for service technicians for fault clearance and maintenance.
Provide continuous feedback on service processes as well as proposals for improvement.
Organization and execution of technical trainings for sonnen partners
Spare Parts Management for local stocks
Regular virtual meetings with our Premium Partners in Spain to discuss service-related topics
What you will need on that journey :
You have a technical studies / training with several years of relevant professional experience in the mentioned tasks.
You have at least 3+ years of expertise in the Solar industry (inverters, storage) and you are passionate about Energy Storage and Renewable Energy.
You are a problem solver who enjoys a challenge and never gives up until a problem is fixed and bring excellent communication skills.
You bring experience with CRM systems and case / ticketing systems.
You have a customer and service focus, team skills, and social competence.
You are, preferably, a native Spanish speaker and are fluent in English (additional languages are an advantage – German, Italian, Dutch, Danish, Swedish, French, etc.)
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Technical Support Specialist • Castro e Marzán, Galicia, España
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