Support and Communications Specialist

Imagine waking up each day excited for work , knowing that your efforts contribute to a global movement that impacts the world.  If you're a passionate communicator who thrives in organized systems, loves crafting messages that inspire, and wants to help others experience the impact of great design, then this opportunity at the IxDF (Interaction Design Foundation) is for you!

Join us, and you won’t just be changing jobs—you’ll be elevating your career on a global scale. At IxDF, we’re not just a company; we’re a movement dedicated to making high-quality design education accessible to everyone, everywhere. With team members and learners from over 100 countries, your role at IxDF will have a worldwide impact. From engaging with diverse cultures to contributing to a platform that reaches millions, your daily activities will be anything but ordinary.

Our Commitment to Our Members

At the core of every decision we make and every strategy we implement lies our unwavering commitment to our members—they are the fundamental reason for our existence. This profound dedication drives us to exceed their expectations at every turn. We are on the lookout for a candidate who embodies our ethos : someone who is not only exceptionally talented and diligent but who also possesses a profound empathy for our learners' needs and a relentless pursuit of excellence. Your role will be pivotal in ensuring that each member feels valued, supported, and inspired throughout their educational journey with us.

Your place in the IxDF Universe

• Correspond daily with members and prospective learners across multiple channels—email, chat, and social media—providing quick, accurate responses to their questions. You’ll troubleshoot issues, offer guidance, and ensure a seamless user experience.
• Act as a brand ambassador by upholding our excellent reputation in every interaction. You’ll communicate our mission and values clearly, taking pride in representing a global community dedicated to design education. It’s a big responsibility, but also incredibly rewarding!
• Collaborate with our Growth team to elevate our bran communication to the next level across newsletters, campaigns and social media copy.
• Perform general administrative and ad-hoc project support , assisting extended team members as needed. Whether it’s organizing tasks, scheduling, or helping with project coordination, you’ll ensure everything runs smoothly and efficiently.
• Maintain and improve documentation by ensuring that our knowledge resources are up-to-date, easy to access, and provide value to both our internal teams and learners. Your work will directly contribute to helping others succeed.
• Shape internal processes that directly impact engagement and key performance indicators (KPIs). You’ll analyze workflows and recommend improvements to help us provide even better services for our members.
• Update our internal knowledge base and contribute to department-wide initiatives focused on knowledge sharing. You’ll ensure that important insights and best practices are easily available to all, driving continuous improvement.
• Communicate and collaborate effectively with other teams to relay customer needs and insights. By sharing valuable feedback, you’ll help us maximize retention, improve member satisfaction, and drive growth.
• Embody our values as you are often the first point of contact for our community. You’ll play a key role in welcoming and supporting members, helping our foundation grow and strengthen through meaningful interactions.
• Take full accountability for your tasks , managing your responsibilities with independence and self-discipline. You’ll consistently deliver high-quality results, meet deadlines, and maintain focus while balancing multiple priorities with minimal supervision.

Do You Share the Vision of IxDF?

People don ' t just buy our courses; they invest in a better version of themselves and a life they truly love. That ' s why every sentence we write, from a support message to social media copy, must do more than just inform. It must reflect what we believe in as a brand, and speak to the heart of our learners.

Your communication won ' t just explain, it will inspire, energize, and support. Whether through a member support email, a LinkedIn post or a newsletter, your words will give our members clarity and confidence in our IxDF brand.

About You

Bonus Points

What We Can Offer

How to learn more and apply

To submit your application as well as learn more about our Work Culture and Values, please visit https : / / www.interaction-design.org / about / careers

Please apply as soon as you can—we’re firm believers of “the sooner, the better” and we’re looking forward to working with you!