System Administrator, presencial

System Administrator

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, weve already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We dont follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

Were looking for a System Administrator to join our team in Spain, Valencia and provide hands-on technical support to our employees! Youll be responsible for troubleshooting hardware, software, and network issues, ensuring smooth day-to-day operations across our office.

Responsibilities :

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries in Jira, in person, via corporate messenger, or over the phone.

Write training manuals and documentation.

Train computer users on system use and best practices.

Maintain daily performance of computer systems.

Ask targeted questions to determine the nature of technical problems.

Walk customers through step-by-step problem-solving processes.

Install, modify, and repair computer hardware and software.

Clean up and optimize computer systems.

Run diagnostic programs to troubleshoot and resolve issues.

Resolve technical issues related to LAN, WAN, and other network systems.

Install and configure computer peripherals for users.

Follow up with customers to ensure issues are resolved.

Maintain and manage inventory of IT assets.

Requirements :

At least 3 years of experience working in a system administration, help desk or IT support environment.

Ability to diagnose and resolve basic technical issues.

Ability to work in a fast-paced environment.

Excellent oral communication skills.

Would be a plus :

Experience with MDM systems for Apple devices.

Familiarity with Mikrotik and Ubiquiti network hardware.

Experience with CCTV systems.

Experience with access control systems and intercoms.

Knowledge of meeting room equipment setup and troubleshooting.

We offer excellent benefits, including but not limited to :

Ongoing learning and development programs to support your goals

Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members).

Private medical coverage.

Time for proper rest

Competitive remuneration level with annual review.

Regular team events and wellness initiatives to keep you connected and energized

!Important : This is an on-site position based in Valencia. Remote or hybrid work is not available.

LAN, WAN