Manager Risk Management

Job Description

Work Location Options :

Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This newly created Madrid-based Regulatory Manager position for the Business Enablement GMNS continental Europe team will report to the Business Enablement Director within the legal entity American Express Payments Europe, S.L (AEPE or Legal Entity), supporting the Global Merchant Network Services (GMNS or the Business) business. The role will be in charge of Regulatory Change Management (RCM) tracking, development and governance, representing the Business in its regulatory reporting obligations, owning and reviewing first-line processes and policies, and managing and escalating privacy risks.

How you will make an impact in this role? It is essential that the candidate has an excellent understanding of risk management, the complex regulatory environment in which American Express operates, and knowledge of data protection and privacy regulations. The candidate should be able to develop strong working relationships and influence delivery and outcomes at multiple levels of the organization.

The role will work closely with stakeholders across Control Management, Operational Risk (GMNS Ops), Internal Audit Group, General Counsel Organization (GCO), and Compliance.

Minimum qualifications

Leadership of RCMs : assess operational impact, build action plans, own changes, manage internal reporting, and coordinate governance structures.

Analyze regulatory and legal implications for applicable mandates under RCMs and support business implementation.

Support the regulatory reporting team, ensuring business readiness for regulator requests.

Lead privacy-related initiatives, follow up on privacy risks, and support risk management teams in privacy risk identification and mitigation.

Lead reviews and refresh processes of first-line policies and processes, ensuring proper governance and documentation.

Preferred Qualifications :

University Degree; a legal background is a plus.

Experience in regulatory change management, policy design, and risk assessment.

Knowledge of data protection regulations and privacy risks.

Strong understanding of the business and risk advisory environment.

Fluent in English and Spanish, both verbal and written; additional languages are a plus.

Employment eligibility to work in Spain is required. Benefits include competitive salaries, bonuses, health coverage, flexible work arrangements, parental leave, wellness programs, and career development opportunities.

Offer of employment is conditioned upon successful background verification.

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