Global Customer Engineer

ABOUT US

For the Bilbao office (Iberdrola Tower) and / or the Vitoria office (Álava Technology Park).

Lantek is a leading multinational company in software solutions for the industrial sector, specialized in Industry 4.0 a nd digital transformation .

With over 400 professionals and presence in 16 countries , we are committed to continuous innovation to optimize manufacturing processes on a global scale.

ABOUT THE ROLE

As part of the Operations team, this role will provide support to our customers, particularlly those situated in regions where we does not have an established physical presence.

The Global Customer Engineer will diagnose and troubleshoot any software-related problems, help our customers install applications and programs, assist them with computer issues and explain technical details.

Duties & Responsibilities

The main duties are :

• Consult, specify, install, configure, and provide support on issues related to : Lantek systems software suite, database server and ERP integration.
• Support and implement customer projects in Lantek software.
• Define solutions in exchange with customers.
• Create specifications according to the customer's requirements.
• Train customers and employees in Lantek systems (on-site and online).

WHAT DO WE NEED FROM YOU?

To fill this position, we’re looking for a profile with :

WHAT DO WE OFFER?