Technical Portfolio Specialist - Madrid

Location : Madrid, Spain - hybrid (3 days in-office each week)

Mid-level career opportunity

About the team This role serves as a field-aligned nerve center for customer demand signals - synthesizing feature request and customer escalation inputs, product telemetry, sales feedback, and competitive moves into clear insights that guide prioritization. Partnering with senior portfolio specialists, they ensure follow-through across PM / Eng / Design interlocks, connect requests to engineering work, and keep account teams aligned. By translating technical product knowledge into crisp analysis and recommendations, they help the organization choose the right bets and accelerate outcomes that matter to customers.

What you’ll do (responsibilities) Own the field feedback loops : Track customer asks, maintain SLAs, and close the loop with requestors; keeping a clean source of truth.

Assist Sr. Technical Portfolio Architects with feedback loops related to win / loss program and the associated account teams.

Field Alignment : Ensure customer and PM engagements are current by partnering with PMs to drive timely updates.

Flag gaps and disconnects where there isn’t alignment to strategy and customer outcomes.

Ensure timely feedback and response from the field to ensure tight alignment with product.

Feature Request Quality Control : Review Feature Requests for completeness (problem, impact, repro, customer priority); improve quality before escalation.

Ensure appropriate accounts and opportunities are linked for maximum impact and knowledge of priorities for our customers.

Maintain field communications to ensure they are up to date on status and approach of solutions, and customer satisfaction.

Act as SME to help review workshops / demos to ensure alignment with sales plays.

Coordinate with the Customer Design Labs team to meet technical acceptance criteria; collect feedback and keep the asset library current.

Research & analysis : Assist Sr. Technical Portfolio Architects to pull data from CRM, telemetry, support, and win / loss; to analyze trends and surface themes that inform priorities.

Technical & Competitive validation : Work with our Solutions Architecture team to reproduce customer scenarios, stand up sample configs / demos, and verify integrations to inform recommendations.

Coordinate simple lab validations to reproduce competitor claims (with senior review).

Weekly Request Hygiene Report (CER / CCE / FR status, blockers, links to eng items).

Monthly Customer & Competitive Pulse utilized in executive leadership rollup reporting.

Workshop / Demo QA notes and acceptance checklist updates.

SME / EPD Action Register with closure tracking.

How You’ll Be Measured Responsiveness : % of requests updated within SLA; time to first response.

Request hygiene : % Jira items linked to eng epics / stories; FR completeness rate.

Throughput & closure : Cycle time from intake to disposition; closure rate.

Stakeholder satisfaction : PM / PMM / SE / R&D feedback on clarity, usefulness, and follow-through.

What you’ll need (minimum qualifications) An understanding of DevOps processes, automation, and best practices.

Technical knowledge of HashiCorp’s suite, including Terraform, Vault, Consul, and Boundary. Familiarity with emerging products like Nomad, Packer, and Waypoint.

2–4 years in a technical analyst, product ops, Solutions Engineer, or similar role.

5+ years of industry experience.

Working knowledge of cloud / infrastructure / security; ability to get hands-on with our products.

Comfort with spreadsheets and basic SQL / scripting; familiarity with BI / enablement tools a plus.

Strong organization and crisp writing; fast, accurate documentation and updates.

Familiarity with Jira / roadmap tools and CRM / support systems.

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HashiCorp is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. HashiCorp will be the hiring entity. By proceeding with this application you understand that HashiCorp will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here : link to IBM privacy statement.

Life at HashiCorp HashiCorp, an IBM company is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world\'s most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.

At HashiCorp, an IBM Company, we build the infrastructure that enables innovation. Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We\'re building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.

HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.

HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to

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Note : some benefits may differ from one country to another.

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