ITSM & AI Specialist (ServiceNow)

Take your career to the next level with Amaris Consulting as an ITSM & AI Specialist (ServiceNow) .

Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects.

Join Amaris Consulting, where you can develop your potential and make a difference within the company.

✍️ WHAT WOULD YOU NEED? ✍️

Between 5 and 8 years of experience in ITSM roles, ideally in international teams

Deep knowledge of ITSM processes and tools (e.g., incident, change, problem, asset & configuration management)

Proven experience working with ServiceNow , including configuration and administration

Practical experience with AI modules in ServiceNow , such as :

Predictive Intelligence (categorization / assignment models)

Virtual Agent Studio & Natural Language Understanding (NLU)

AI-powered automation workflows

Understanding of scripting (JavaScript, PowerShell or similar)

Experience with knowledge base management and intelligent ticket routing

Familiarity with modern workplace technologies (O365, Intune, SCCM, Azure AD)

Fluent English (B2 minimum) – verbal & written communication in an international environment

WHAT WILL YOU DO?

Act as a subject matter expert in ITSM operations and AI-driven process optimization

Manage and configure ServiceNow platforms to meet client needs, with a focus on AI features

Lead the implementation of Predictive Intelligence , improving ticket classification, prioritization, and routing

Design and maintain Virtual Agent flows and NLU models to support self-service capabilities

Contribute to the continuous improvement of ITSM processes with automation and intelligent workflows

Ensure proper training and knowledge transfer to stakeholders regarding new AI / automation functionalities

Collaborate with multidisciplinary teams (DevOps, Cloud, Workplace) to ensure end-to-end service quality

Participate in data quality reviews and refine models based on performance metrics

WHY US?

Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer :

Grow rapidly with a tailored career path and salary evaluation. 70% of our senior leaders started at entry level.

Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops.

Take charge of your training with an annual personal budget and company-paid certifications .

Enjoy flexible policies, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance .

Benefit from our WeCare program , supporting employees in critical situations.

Unleash your full potential , both professionally and personally.

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.