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Onboarding Specialist (Italian and Spanish markets)

Onboarding Specialist (Italian and Spanish markets)

bsportBarcelona, Cataluña, España
Hace 6 días
Descripción del trabajo

Overview

Onboarding Specialist (Italian and Spanish markets) at bsport. The role focuses on guiding new clients through the onboarding journey to ensure a smooth transition onto our platform.

What you will do

  • Manage the onboarding process for new clients, including platform setup, integrations, and data migration.
  • Deliver tailored training sessions for managers, staff, and instructors; help clients become comfortable and confident using the platform.
  • Coordinate projects and track onboarding milestones; collaborate with Care, Account Management, and Product teams to resolve issues quickly.
  • Identify client needs early and provide proactive recommendations; ensure a smooth handover to Account Managers after onboarding.
  • Document onboarding best practices and contribute to continuous process improvement; share feedback with Product and Customer Success Management to improve the client experience.

What we look for

  • 1 year of experience in client onboarding, implementation, or project coordination, ideally in SaaS or tech.
  • Strong communication skills in the relevant market language and English; other European languages (German, French, Spanish) are a plus.
  • Solid organizational and project management skills; able to manage multiple onboardings in parallel.
  • Customer-centric mindset with patience and empathy for guiding clients through change.
  • Comfort with technical topics such as integrations, data migration, and platform setup (training provided).
  • Proactive, hands-on, problem-solving attitude with attention to detail.

    • What we offer

  • Vibrant office in Passatge St. Joan, Barcelona
  • Hybrid work with one remote day per week
  • Work from anywhere – travel and work remotely for up to 15 days per year
  • Fitness perks and health insurance fully covered
  • Team culture, socials, and team-building activities
  • Paid sick leave

    • Hiring process

  • Discovery Call with Talent Acquisition
  • Cultural Fit Interview with Team Leader or Country Manager
  • Interview with Manager of CSM
  • Optional : Final Interview with Head of CSM & OPS

    • Please provide your CV in English. We are committed to an inclusive workplace and will provide accommodations upon request.

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    Onboarding Specialist • Barcelona, Cataluña, España