Senior Account Manager

Overview

Drive Business Growth

We\'re expanding our team to meet the needs of our growing customer base. As a Senior Account Manager, you\'ll own the end-to-end experience for high-value customers, driving satisfaction and outcomes leading to renewals, expansion, and advocacy.

You will partner with customers to ensure they get the best out of our solutions. You are passionate about delivering exceptional experiences and building effective relationships.

Responsibilities

Serve as the primary point of contact via telephone and email

Understand customer needs and provide tailored solutions

Orchestrate across teams for seamless onboarding and support

Gauge customer engagement and provide feedback for solution improvements

Maintain a cadence of communication with customers about their account health and opportunities

Required Skills and Qualifications

An established background in Account Management with a subscription product

A proactive growth-focused mindset with excellent verbal and written communication skills

The ability to adapt to various audiences and work in a fast-paced environment

Excellent time-management skills with the ability to meet deadlines

Proven critical thinking and problem-solving skills

Demonstrated self-motivation and ability to work independently or as part of a team

Our Culture

We believe collaboration drives our best work. Our office-first approach fosters focus, creativity, and teamwork across Europe.

Diversity, Equity & Inclusion

We\'re committed to building a diverse team reflecting the businesses we serve. Diversity and inclusion are crucial to our innovation and culture.

Our Values

Curious – We ask questions and love learning.

Relentless – We don\'t give up when things get tough.

Customer-Obsessed – We keep the end user in mind in everything we do.

#J-18808-Ljbffr