Premium Enterprise Delivery & Support Manager with French

Overview

Premium Enterprise Delivery & Support Manager with French

Join to apply for the Premium Enterprise Delivery & Support Manager with French role at Planet .

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. We embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow an individual to perform the essential functions of this role successfully.

Location : Madrid, Community of Madrid, Spain

What You Will Do

• Activities are predominantly managed via email and phone (video calls) with periodic F2F visits scheduled throughout the year
• Serve as a SPOC for all Operations relationship matters for your assigned accounts
• Identify key customer stakeholders and build trusted relationships with them
• Own and manage all issues and queries through to resolution and enhance the customer experience with Planet
• Understand your customer account in detail and keep the customer Playbook up to date
• Champion for Customer Experience Improvement
• Aim for Customer Satisfaction Levels >

8 / 10 (CSAT)

Qualifications

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

We would love to hear from you – Apply now.

We embrace a hybrid work model, with three days a week in the office.

Referrals increase your chances of interviewing at Planet by 2x

Legal Notices

We would love to hear from you – Apply now.

Reasonable accommodations may be made to enable an individual to perform the essential functions of this role successfully.

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