Customer Support Agent - DE

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

In this role, you will support our POS users!

What you’ll do :

• Guarantee the management and prioritisation of the customer demands and solve them
• Offer an unwavering quality to our customers
• Ensure adequate communication and accompany the internal teams in case of major incidents
• Be in contact with customers through different channels (calls, emails, chats)

You’ll be great for this position if you’re :

Why you should join SumUp?

About SumUp

We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that values diversity and does not discriminate based on race, religion, gender, age, disability, or any other protected characteristic. We strive for a healthy and safe workplace and prohibit harassment of any kind.

SumUp will not accept unsolicited resumes from sources other than directly from candidates.

Job Application Tip

We understand that candidates may feel they need to meet all job criteria to apply. If you don’t tick every box, don’t worry—there’s room to learn and grow at SumUp.

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