Network Engineer - Work From Home

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Join a team of highly skilled and passionate customer support engineers, taking full responsibility for resolving customer faults and technical challenges related to Colt’s Packet & SDN products and services. This role includes end-to-end ownership, task coordination, and managing relationships with network partners and internal teams to ensure a seamless customer experience.

Identify and implement solutions to recurring problems in Packet & SDN networks.

Support software upgrades in collaboration with vendors and internal teams.

Participate in a 24 / 7 shift pattern to ensure round-the-clock support for our customers.

We’re seeking a highly skilled and proactive Network Engineer with expertise in Layer 1, 2, and 3 services and technologies. Working experience with implementing, diagnosing and troubleshooting IP Access, MPLS and VPN solutions across a pan European network.

Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks.

Experience of UNIX based applications and trouble-shooting tools such as Telnet, FTP, TFTP, Traceroute.

Experience of one or more of the following Network Management and Support systems : Industry Experience – Prior experience working with global network providers, NOCs, and field support teams to resolve technical issues.

Technical Certifications – Formal IT qualifications such as CCNP, CCSP, CCNA, or similar are highly desirable.

Language Skills – Fluent English & Spanish (mandatory).

Our global teams are full of ambitious, driven people, all working together towards one shared purpose : to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. Signed the UN Women Empowerment Principles which guide our Gender Action Plan

Flexible working hours and the option to work from home.

Global Family Leave Policy.

Internal inclusion & diversity employee networks.

A global network

~ When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.