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Customer Success Manager – IoT & Field Operations

Customer Success Manager – IoT & Field Operations

Q-techbarcelona, SPAIN
Hace 3 días
Descripción del trabajo

We are collaborating with a fast-growing IoT company on a mission to transform logistics visibility worldwide. Their team has developed an innovative solution that combines low-cost, long-life IoT sensors with a powerful SaaS platform , providing real-time traceability for any type of asset — from containers and trolleys to industrial equipment and construction materials.

After several years of R&D, the company is now entering a new phase of commercial and operational expansion with active deployments across the United States, Germany, and Spain , and ongoing pilots with major international clients.

🚀 The Role

We are looking for a Customer Success Manager (IoT & Field Operations) to act as the bridge between our customers and our technical teams .

You’ll be the kind of person who makes things happen — someone hands-on, proactive, and solution-oriented. Your mission will be to coordinate pilot projects, resolve technical and operational issues, train client teams, and ensure that every implementation is a success .

This is a hybrid role combining Customer Success, Operations, and Technical Pre-Sales , with significant international exposure and direct interaction with our product.

💪 What You’ll Do

  • Lead the deployment of pilot and customer projects across Europe and the US.
  • Manage the full Proof of Concept (PoC) lifecycle : definition, sensor logistics, installation, monitoring, and delivery of results.
  • Train and support client field teams during implementation and rollout.
  • Analyze operational data with internal technical teams and provide insights to improve the product.
  • Collaborate closely with Product, Data, and Hardware teams to scale solutions and optimize processes.
  • Act as the main point of contact for customers , managing incidents, feedback, and solution improvements.

🧩 About You

  • You have managed or participated in technical deployment or implementation projects (ideally in IoT, logistics, retail, or industrial environments).
  • You can comfortably navigate between technical and operational contexts — communicating effectively with clients, engineers, and warehouse staff alike.
  • You are independent, hands-on, and proactive — when a problem arises, you don’t wait for instructions; you solve it.
  • Fluent English (required). German is a plus, but not essential.
  • Willingness to travel for client visits and pilot deployments.
  • You’re motivated by the challenge of working in a start-up environment with an industrial DNA , where processes are still being built and there’s plenty of room to grow.

    • ⚙️ Tech Environment

  • Proprietary product ( hardware + SaaS on Google Cloud )
  • Multidisciplinary teams : Data, Firmware, Product, and Operations
  • Agile methodologies and a collaborative culture

    • 🎯 What We Offer

  • Permanent contract within a stable, fast-growing international company.
  • Exposure to real operational and innovation challenges in a global environment.
  • Hybrid / remote model with occasional travel.
  • Competitive salary based on experience.
  • An opportunity to grow within a scaling company and make a tangible impact from day one.
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