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GEELY Auto Brand-Head of aftersales

GEELY Auto Brand-Head of aftersales

Geely Auto Internationalvalència, España
Hace 7 días
Descripción del trabajo

Key Responsibilities

Strategic Planning & Execution

  • Develop and implement a national after-sales service strategy aligned with Zeekr’s global standards and local business objectives.
  • Define annual and long-term goals, including parts sales revenue, technical support efficiency, training effectiveness, and customer satisfaction metrics.

Parts Operations Management

  • Oversee end-to-end parts operations, including supply chain planning, procurement, inventory management, warehousing, and distribution.
  • Optimize inventory availability and turnover through data-driven demand forecasting and supplier performance management.
  • Drive initiatives to increase parts penetration rates and merchandise sales.

    • Technical Support & Training

  • Organize and manage the technical team to provide technical support and solutions.
  • Develop and implement training programs to ensure service personnel have the necessary technical and operational capabilities.
  • Maintain close communication with the headquarters technical department to ensure the timely transmission and application of technical information.

    • Customer Service & Management

  • Establish and maintain an efficient customer service system to ensure customer satisfaction and loyalty.
  • Oversee the customer complaint handling process to ensure timely and effective resolution of customer issues.
  • Regularly collect customer feedback and drive continuous improvement in service quality.

    • Network Management & Development

  • Collaborate with the Channel Department on planning and development of the after-sales network, including the layout, construction, and management of service outlets.
  • Build and maintain strong cooperative relationships with dealers and service providers to ensure the efficient operation of the service network.
  • Monitor and evaluate the performance of service networks, promoting continuous improvement.

    • Dealer Management & Performance Evaluation

  • Conduct regular performance reviews with dealers.
  • Identify improvement opportunities and develop action plans to enhance dealer operational maturity.

    • Cross-Departmental Collaboration & Brand Experience

  • Collaborate with suppliers, logistics partners, and internal teams (sales, marketing, channel, digital, finance) to ensure a consistent brand experience.
  • Integrate innovative mobile and digital solutions into the customer experience.

    • Compliance & Risk Management

  • Ensure all after-sales operations comply with local regulatory requirements and brand global standards.

    • Financial Management & Budget Control

  • Lead budget preparation, forecasting, and P&L management for the after-sales department.

    • Qualifications & requirements :

  • 10+ years of experience in automotive aftersales, with at least 5 years in a senior leadership role (OEM preferred).
  • Proven track record of managing multisite parts, technical, and training functions within a fast-growing automotive brand.
  • Deep understanding of supply chain management, technical service operations, and dealership training frameworks.
  • Expertise in ERP, DMS, and aftersales performance analytics platforms.
  • Exceptional leadership skills with the ability to inspire, mentor, and develop high-performing teams.
  • Superior communication, negotiation, and stakeholder management abilities.
  • Strategic thinker with strong problem-solving skills and a customer-centric mindset.
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    Of • valència, España

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