Delivery Consultant Trainee - Madrid

About the job

At theRest, we are passionate about helping restaurants thrive in the ever-evolving world of food delivery. We provide innovative solutions and expert guidance to optimize operations, increase efficiency, and drive sustainable growth.

About the Role

This internship offers a unique opportunity to gain hands-on experience in a fast-paced, operational environment within the delivery consulting sector. You will play a crucial role in supporting our restaurant clients by focusing on the efficient execution and optimization of their delivery channels tasks. This involves :

Operational Execution : Directly supporting the Delivery Consultants team, ensuring the smooth and efficient operation of our clients. This includes implementing best-practice delivery strategies, optimizing workflows, and troubleshooting operational challenges.

Driving Efficiency and Scalability : Identifying opportunities to streamline processes and improve the scalability of our clients' delivery operations. This will involve implementing standardized procedures and best practices to maximize efficiency and ensure consistent service delivery. You will be encouraged to think critically about how to improve processes and make them more scalable.

Data Analysis & Performance Tracking : While the initial focus will be on operational execution, you will also have the opportunity to analyze key performance indicators (KPIs) and track progress towards client goals. This will provide valuable experience in data-driven decision-making and lay the foundation for future growth in this area.

Process Improvement : Design and implement standardized processes and best practices to streamline delivery operations and enhance customer satisfaction.

Continuous Learning : Stay abreast of industry trends, emerging technologies, and competitive landscapes to provide the most effective and up-to-date solutions.

Qualifications

Attention to Detail and Execution : Demonstrated ability to meticulously and thoroughly carry out tasks, ensuring that every detail is considered and project goals are met from start to finish. Strong sense of responsibility and commitment to quality work.

Interest in Consulting : Strong interest in the consulting sector, preferably in the food and beverage, hospitality, or on-demand delivery areas. Desire to learn and contribute in a high-performance environment.

Potential in Project Management : Organizational skills and ability to manage tasks, prioritize activities, and meet deadlines. Interest in developing project management skills.

Analytical Aptitude : Analytical and data-oriented mindset, with the ability to solve problems and think critically. Basic knowledge of data analysis tools and Excel. Desire to develop these skills.

Communication Skills : Excellent written and verbal communication, interpersonal, and presentation skills. Ability to build rapport and communicate information clearly to different audiences. Desire to further develop these skills.

Results-Oriented : Motivation to achieve ambitious goals, with a strong work ethic and a proactive approach. Desire to learn and grow in a results-oriented environment.

Educational Background : Currently pursuing a Bachelor's degree in Business Administration, Marketing, Industrial Engineering, or a related field.

Languages : Fluency in Spanish (required). English proficiency (essential). Catalan (a plus).

Technical Skills : Knowledge of Google Workspace (Docs, Sheets) and Microsoft Office Suite.

Our Values : Let’s CHAT

Commitment : We are not just consultants. We support every customer with the same dedication and commitment as if it were our own restaurant, understanding that their success and failure is also our own.

Honesty : Transparency and integrity are at the heart of everything we do. We foster open and direct communication - we are obsessed with empowering restaurants and positively impacting local communities. This philosophy is central to how we operate. If you don’t embrace it, it’s best to explore other companies.

Agility : We adapt quickly and effectively to the ever-changing needs of the industry. Time is money and consistency is our secret. We are the fastest in town to solve any problem, always.

Talent : We are 'glocal' experts that master every digital field with global vision, delivering tailored solutions that drive local and real impact to restaurants.

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