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Spanish Speaking Customer Service for Online Travel Department

Spanish Speaking Customer Service for Online Travel Department

Patrique Mercier Recruitment JPValencia, Valencian Community, ES
Hace 6 días
Tipo de contrato
  • Teletrabajo
  • Quick Apply
Descripción del trabajo

Join Patrique Mercier Recruitment JP as a Spanish-speaking Customer Service Representative for our dynamic Online Travel Department! This exciting role is perfect for individuals who have a passion for travel and exceptional customer service skills. You will assist Spanish-speaking clients with their inquiries regarding travel bookings, provide information about destinations, and resolve any issues they may encounter during their journey. If you are enthusiastic, customer-focused, and ready to help others explore the world, this position is tailored for you!

Responsibilities

  • Provide top-notch customer support to Spanish-speaking clients via phone, email, and chat.
  • Assist customers with their travel inquiries, bookings, and modifications in a timely manner.
  • Maintain an in-depth knowledge of travel products, services, and destinations offered by the company.
  • Document all customer interactions in the CRM system and ensure accurate record-keeping.
  • Collaborate with the travel team to ensure a seamless customer experience and implement best practices.
  • Participate in training sessions to stay informed about new offers, products, and travel policies.
  • Gather customer feedback and provide insights to improve service delivery and product offerings.

Requirements

  • Fluent in Spanish, both written and spoken; proficiency in English is required.
  • Exceptional communication and interpersonal skills with a customer-centered approach.
  • Strong ability to handle inquiries and resolve issues efficiently.
  • Attention to detail and ability to multitask in a fast-paced environment.
  • Previous experience in customer service, particularly in the travel industry, is preferred.
  • Familiarity with CRM systems and online booking platforms.
  • Passion for travel and eagerness to help customers plan their perfect trips.

    • Benefits

  • Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
  • Professional growth & development opportunities.
  • Competitive performance bonuses.
  • Competitive (Greek) monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Fully paid training by certified instructors.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Special events as well as community & social responsibility initiatives.
  • Referral Program : Bring your friends and receive great bonuses!
  • Free Greek language courses.
  • Work for a Great Place to Work -Certified Company.
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    Customer Service • Valencia, Valencian Community, ES