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Head Of It – Back-Office

Head Of It – Back-Office

WhatJobsMadrid, Kingdom Of Spain, España
Hace 14 horas
Descripción del trabajo

Overview

Head of IT – Back-office at Impala Terminals : Lead and develop the IT Back-office strategy in alignment with company goals, integrating tech across shared services for efficiency (Finance, Procurement, HR).

Responsibilities

  • Develop detailed guidelines and overall direction for the Back-office IT team to implement, including prioritization, critical path timelines, risk / contingency options, and managing financial risk. Ensure all team members are delivering on time, within budget, enforce to defined quality standards and meet agreed user specifications and expectations.
  • Establish the appropriate methodology to follow by Project teams, Support teams, and Analysts.
  • Coordinate project activities / timelines for sophisticated projects;

detail and store critical project information for future use. Provide regular reporting to CIO on projects’ progress.

  • Establish SLAs with service for support teams which are aligned with heads of functional teams across all types of Terminals.
  • Supervise support team efficiency and adherence to the established SLAs.
  • Direct information processing activities of the project and coordinate the effective design, implementation and operation of information systems and applications.
  • Provide feedback and mentorship to members to allow further personal development and opportunities for each member to progress.
  • Prepare documents, meeting materials and correspondence.
  • Constantly reviewing the organizational structure to make sure it is appropriately fit for purpose.
  • Work alongside the team to drive towards successful completion of Project or support items, especially when sophisticated to support the team.
  • Ensure that a high level of customer service and support is provided to all Partners and sites.

    • Key Relationships and Department Overview

  • Internal
  • Internal IT Teams (local, Regional and Global)
  • Functional Terminal Technology and Shared Services (Finance, HR, …) users
  • External
  • Third party vendors

    • Seniority level

    Not Applicable

    Employment type

    Full-time

    Job function

    Information Technology

    Industries

    Transportation, Logistics, Supply Chain and Storage, Warehousing and Storage, and Freight and Package Transportation

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    Head Of • Madrid, Kingdom Of Spain, España