Talent.com
Client Success Specialist – Remote

Client Success Specialist – Remote

The Flex, , Spain, España
Hace 9 días
Descripción del trabajo

Overview

Join to apply for the Client Success Specialist – Remote role at The Flex .

At The Flex, we’re on a mission to reinvent the global rental experience. We believe renting a home should be as simple, fast, and borderless as buying on Amazon. Powered by our proprietary Property Management System (PMS) , The Flex automates operations, streamlines bookings, and creates effortless experiences for both guests and landlords. We’re scaling rapidly and building a team of A-Players — ambitious, proactive, and obsessed with excellence. If you thrive in a fast-paced, high-growth environment and love turning problems into solutions, this role is for you.

The Role

As a Customer Success Specialist , you’ll be the bridge between technology and human experience at The Flex. You’ll ensure that guests and landlords not only get the help they need but also experience the magic of a frictionless rental journey. This is a hands-on, people-first role — perfect for someone who is empathetic, tech-savvy, and passionate about making customers succeed.

Key Responsibilities

  • Customer Support – Be the primary point of contact for guests and landlords via chat, email, and phone — solving issues quickly and efficiently.
  • Onboarding & Education – Guide new landlords and partners through our PMS platform to ensure they extract full value from our tools.
  • Issue Resolution – Troubleshoot technical or operational problems, escalating where necessary to ensure smooth operations.
  • Customer Insights – Track satisfaction metrics, gather feedback, and identify recurring issues to improve service quality.
  • Cross-Team Collaboration – Work closely with Operations, Product, and Tech to enhance workflows and refine the end-to-end customer journey.
  • Upselling & Retention – Spot opportunities to enhance guest stays and strengthen relationships with landlords.

What You Bring

  • Excellent written and verbal communication skills.
  • Experience in customer success, hospitality, or property management.
  • Comfort using tools like CRM, PMS, and other digital support systems.
  • Strong problem-solving and organizational skills with great attention to detail.
  • Empathy, patience, and the ability to stay composed under pressure.
  • Fluent in English (additional languages — especially French — are a plus).

    • Why Join The Flex

  • Build impact. Be part of a company redefining how the world rents and lives.
  • Global exposure. Collaborate with a diverse, high-performing international team.
  • Real growth. Advance your career as The Flex scales across continents.
  • Performance-driven rewards. Competitive salary and bonuses based on results.
  • Remote-first culture. Work from anywhere — we value output over hours.

    • #J-18808-Ljbffr

    Crear una alerta de empleo para esta búsqueda

    Specialist Remote • , , Spain, España