Customer Service Support

Omya is a leading global producer of industrial minerals mainly derived from calcium carbonate, dolomite, and perlite - and a worldwide distributor of specialty chemicals. Founded in 1884 in Switzerland, Omya has a global presence extending to more than 160 locations in over 50 countries with 9,000 employees.

As a Customer Service Support, you will play a key role in supporting the local Customer Service team to achieve service quality standards and client satisfaction. This position requires performing tasks to the required standards in accordance with existing procedures and in a timely manner. You will work within an environment of globally harmonized processes, understanding key topics to guarantee optimal service to customers.

MAIN RESPONSIBILITIES :

• Transactional Services : Process returns, credits, and debits in SAP in accordance with existing procedures.
• Internal Requests : Support Customer Service with general administrative tasks to facilitate efficient task execution.
• Customer Requests and Complaints : Monitor the resolution of customer problems and / or complaints resulting from incorrect pricing, non-conforming products, and other related issues.
• Close complaints in Salesforce in accordance with existing procedures.
• Follow up on all customer service inquiries.
• Support Customer Service in providing answers to external customers.
• Documents for Customers : Provide and send the following documents to external customers :
• Certificate of Analysis, MSDS, Product data sheets, etc.
• Special questionnaires (Master data, environmental info,