RWVMM - ConciergeRosewood Villa Magna • Spain
RWVMM - Concierge
Rosewood Villa Magna • Spain
Hace más de 30 días
Descripción del trabajo
Job Description
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Rosewood Villa Magna is looking for a Concierge. The Concierge provides information and efficiently coordinates all guest requests for special arrangements or services.
Responsibilities:
- Greet guests/residents warmly and provide a welcoming atmosphere.
- Respond to guest inquiries, requests, and complaints promptly and professionally.
- Assist with reservations for dining, entertainment, transportation, and special events.
- Provide information about local attractions, services, and activities.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
- Manage and organize deliveries, mail, and messages.
- Monitor security of the premises and report any concerns.
- Maintain accurate records of guest interactions and services provided.
- Ensure the lobby and front desk area remain clean and presentable.
- Attends to immediate needs of VIPs upon arrival and follows through attention throughout the stay.
Qualifications:
- Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury hotel.
- Knowledge of local restaurants, museums, and attractions.
- Exceptional communication skills.
- High level of English and Spanish (written and spoken).
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RWVMM - Concierge • Spain
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