Customer Engagement Strategist

Overview Customer Relationship Manager Role We are seeking a skilled Customer Relationship Manager to spearhead our customer engagement strategy. The ideal candidate will possess excellent communication skills, be proficient in CRM systems, and have experience in developing personalized customer experiences.

Responsibilities Design and implement customer-centric CRM strategies to drive business growth and enhance customer satisfaction.

Maintain accurate and up-to-date customer databases, ensuring seamless data management across all touchpoints.

Create targeted customer segments based on behavior, demographics, and lifecycle stage to deliver tailored communications and campaigns.

Coordinate and manage CRM-driven campaigns across multiple channels (email, push, etc.) using automation and scheduling tools.

Build and optimize automated workflows for lead nurturing, onboarding, re-engagement, and retention.

Monitor CRM performance metrics (e.g., engagement, conversion, churn) and generate regular reports with actionable insights for internal teams.

Qualifications Proficient in CRM Platforms : Skilled in using CRM systems such as HubSpot, Salesforce, or similar, as well as marketing automation tools to streamline communication, track customer interactions, and manage workflows.

Customer-Centric Content Development : Able to create and manage personalized, data-driven content across CRM channels (email, push, etc.), tailored to different segments and lifecycle stages.

Adaptable and Dynamic : Thrive in fast-paced environments and readily embrace new challenges and evolving tools in CRM and customer engagement.

Bilingual Communication Skills : Fluent in English (required); Spanish fluency is a bonus.

Strong Organizational Skills : Capable of managing multiple CRM workflows, campaigns, and tasks while meeting deadlines and maintaining high attention to detail.

Clear Communicator : Excellent written and verbal communication skills, crucial for creating internal documentation, campaign logic, and clear customer-facing messaging.

Troubleshooting & Optimization : Able to identify and resolve CRM issues related to data syncing, segmentation errors, or workflow inconsistencies, ensuring a seamless customer journey.

Tech-Savvy : Quick to learn and implement new CRM technologies, tools, and integrations in line with evolving marketing strategies.

Benefits This is an exciting opportunity to join our team and make a real impact on our customer relationships. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.

#J-18808-Ljbffr