Customer Success Manager

Mission & Impact

BrandBastion is a leading AI-powered solution for social media engagement and brand protection. Our AI isn’t new, it has been built, tested, and refined over a decade to ensure unmatched precision and scalability.

As a Customer Success Manager, you’re not here to “manage accounts.” You’re here to transform them.You’re a natural relationship-builder, strategic thinker, and proactive operator. You love asking the right questions to uncover big picture goals and then actually helping clients get there. You know how to shift conversations from “support tickets” to business outcomes. And while you’re great in a spreadsheet or platform, you shine most in the moments where trust is built.

Our success is measured by how much we help our clients win, whether that’s reducing churn, increasing efficiency, or driving growth through social engagement.

What You’ll Do

You’ll own a portfolio of high-value accounts and be responsible for deepening their success and growth with BrandBastion. This is about understanding your clients' business goals (think ROAS, conversions, sentiment, FRT). We’re not measuring your impact by number of check-ins. We’re measuring it by customer transformation.

• Act as an Embedded Partner : Feel like a true extension of their team, building trust, offering insight, and guiding decision-making.
• Drive