Business Growth Specialist

Overview

Enterprise Account Manager Job Description

We are expanding our Account Management team to match our growing customer base.

As an Enterprise Account Manager for high-value customers, you will be responsible for the end-to-end experience driving satisfaction and outcomes leading to renewals, expansion, and advocacy for our products.

You will partner with customers to ensure they get the best out of our products. You are passionate about going above and beyond to provide a fantastic experience.

You are able to build effective relationships and understand what the customers\' needs are.

Responsibilities

• Serve as the primary point of contact via telephone and email.
• Understand customer needs and ensure they receive products and product functionality that best suit them.
• Orchestrate across teams for seamless onboarding, product training, support, and processes.
• Gauge customer engagement and provide feedback for product and service improvements.
• Maintain communication with customers about account health, usage trends, and satisfaction.

Qualifications

Our Culture

We believe our best work happens in person following an office-first approach 4+ days / week.

Our spaces foster focus collaboration and creativity.

Our Values

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