Client Ops Manager

Overview

Client Ops Manager

Location : Madrid

Job Description

As a member of the Client Operations team in the Finance department, you will work closely with our Spanish enterprise clients as well as our Sales and Tech teams on invoicing topics. Your role will be to manage the entire Order to Cash cycle and to optimize the processes involved in invoicing our customers to ensure that payments are collected on time.

Key Responsibilities

• Management of the Order to Cash activity
• Proactively manage the invoicing process for our various large enterprise accounts
• Receive purchase orders from customers, ensure the correct link with projects and monitor their consumption in order to anticipate over-consumption
• Ensure that invoices are timely, accurate and complete, in line with our model and customer expectations
• Collaborate with other departments to ensure billing accuracy : Accounting, Sales, Legal
• Manage customer support on issues relating to purchase orders, invoicing / payment and management of specific manual generated invoicing
• Reconciliation of customer payments and cash collection of payment notices
• Collecting invoices due and overdue and ensuring that payment deadlines are met
• Innovation / Process automation
• Identifying and reporting bottlenecks in current financial processes that cause friction on the customer / receivables side in order to reduce manual tasks with little added value (managing invoices / credit notes, sending invoices manually, etc.)

About You

How to join the mission

Perks and Benefits

Additional Information

EEO Statement : Malt is committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.

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