Customer Service for Online Bank in Barcelona

Are you ready to be the first point of contact for customers of one of the world's largest financial service providers? Are you willing to be the crucial link in the Talk & Helpdesk team, assisting customers with inquiries about their debit cards, accounts, payments, and fraud while closely following procedures?

If so, we have an exciting opportunity for you as a Customer Service Representative

Your responsibilities as a Customer Service Representative are :

Handling customer inquiries, technical complaints, and questions related to online banking and the phone app

Providing end-to-end solutions for technical questions

Assisting customers with questions about their cards, accounts, payment status, and fraud while following specific procedures

Using phone and email channels to help customers

Following security procedures around sensitive data

Ensuring accurate documentation of actions taken with customers in the system

What's in it for you?

Permanent contract

Full-time rotating shifts, Monday to Friday from 09 : 00 - 21 : 00 and weekends from 09 : 00 - 17 : 00. 5 days a week, 2 weekends per month.

Fully paid training, professional development, and 2-week career evolution program

Equipment provided by the company

Growth opportunities within the company

Team events

Free Spanish lessons

Possible meal allowance

Ongoing training

International environment

Support from the company regarding NIE and SSN

Skills, qualifications, and interests needed to be successful in this role :

Fluent in Dutch and a good level of English

A good listener, comfortable and skilled in communicating with people

Energetic and innovative, proactive in a fast-paced environment

Interest in the banking sector

Reliable, able to handle sensitive data

Your future company :

This Belgian business process outsourcing company is known for delivering quality service in customer experience and business consultancy for its clients. As a proud "people company" that continually adapts to maintain a safe working environment for its employees, they are looking for new candidates to join their multilingual team based in Barcelona.