Spanish-English - Customer Service Representative - Hybrid

We focus on moving away from single-use packaging towards a circular, reusable model, optimizing supply chains end to end and creating more sustainable operations.

Customer Service & Asset Specialist – Madrid, Spain

To strengthen our Customer Service team within Tosca, we are currently recruiting an enthusiastic

Customer Service & Asset Specialist

based in

Madrid

As the primary point of contact for customers in Spain, this role ensures a seamless customer experience through effective onboarding, order-to-invoice management, and ongoing operational support. You will work closely with internal departments to address customer needs, contributing to quality, efficiency and continuous improvement across our processes.

Customer Relationship Management & Support

Act as the primary point of contact for customers in Spain, ensuring prompt and professional support

Support customer onboarding and build long-term relationships

Support customers in reporting and resolving quality issues, working closely with the Quality team

Order, Asset & Data Management

Support import and export activities and manage transport-related coordination

Maintain accurate customer and asset master data, with a strong focus on reporting

Manage the web store and support price calculation activities

Support sales activities and basic purchasing-related tasks

Prepare reports and analyses using Excel, including pivot tables

Bachelor’s degree preferred, high school diploma or equivalent experience in a customer service, logistics or administrative role

Very good command of Spanish and a solid level of English

Good knowledge of MS Office, especially Excel (pivot tables and reporting)

Permanent contract with a competitive remuneration package

Continuous learning and development through training and coaching programs

Offices in Vallecas, onsite position and going to hybrid model after 6 months

Send us your CV in English. Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws. External recruitment services / agencies will not be used for this position.