It Operations Specialist

Omega CRM Consulting is looking for a IT Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies.The system lead is responsible for : System Lifecylce / Compliance documentationCoordinating and scheduling backup / recovery & Performing Disaster Recovery TestingService Level Agreement monitoringAccess & identity monitoringCoordinating (but not performing) server and database patches(Audit trail &) error log monitoringEnhancementconfiguration changes to softwareCoordinating software managementInterfacing / Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)Performing Incident & Problem ManagementPerforming System Lead GxP Assessments in coordination with Validation ManagerPerforming Change ManagementSupporting Deviation and CAPA managementPerforming frequent system performance checksDrive the system lifecycle managementWorking with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure itemsDecommissioning (Retiring) systemsCoordinating System ArchivingExperience & SkillsWindows System AdministrationWindows Server DatabaseCitrixMust have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking, operating systems etc.Experience in SAP BASIS a plus.A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals CertificationExperience working with systems supporting Quality (e.G. labs and environmental monitoring) a plusCustomer orientedMust be well organized, structured and methodicalExcellent communication skills both written & verbalBe able to work successfully on a teamExcellent English speaking, reading & writing skillsOther languages such as German, Japanese, Mandarin, Spanish a plusBe able to present information effectivelyWhat do We offerPermanent contract.Flexible Schedule. We make it easy. Balance your professional and personal life.Trainings & Certifications. Improve your skills and get the official certificate from our main partners.Home Office.Flexible retribution (public transport ticket, Ticket restaurant, …).Health insurance.OMEGA in action. Our commitment to a better society is not just an intention.About usOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.