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Operations Housekeeping Manager

Operations Housekeeping Manager

beBeeHousekeeperMadrid, España
Hace 6 horas
Descripción del trabajo

Housekeeping Management Position

We are seeking a seasoned professional to oversee the daily operations of our housekeeping department. As a key member of our team, you will be responsible for maintaining the highest standards of cleanliness and customer service throughout our staterooms and public areas.

Key Responsibilities :

  • Collaborate with senior management to schedule and supervise the day-to-day activities of the housekeeping team.
  • Direct, coach, support, supervise, and evaluate the performance of all direct reports.
  • Manage the assignment of duties, responsibilities, and workstations to staff members.
  • Develop, observe, and evaluate staff and work procedures to ensure quality standards and service are met.
  • Present operational needs to senior management for final approval.
  • Review the requirements of the day's schedules, guest requirements, and other related details.
  • Perform daily meetings with staff to review changes and / or revisions to programming based on itinerary, weather conditions, demographics, etc.
  • Respond to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively.
  • Conduct regular inspections to ensure that company standards are followed and maintained continuously.

Qualifications :

  • One to two years of experience in a similar role within an upscale hotel, resort, or cruise line (shipboard experience preferred).
  • Minimum one to two years previous cleaning experience, preferably in an upscale hotel, resort, or cruise line (shipboard experience preferred).
  • Knowledge of proper cleaning techniques, requirements, and use of equipment.
  • Ability to use excellent communication skills to satisfy guests in a manner consistent with quality service standards.
  • Exceptional management skills in a multicultural and dynamic environment.
  • Exceptional problem-solving, decision-making, and interpersonal skills.
  • Superior leadership, teambuilding, and conflict resolution skills.
  • Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
  • Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.
  • Languages :

    Ability to speak additional languages such as Spanish, French, or German is preferred.

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    Housekeeping Manager • Madrid, España

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