IT Operations Expert T24 100% (f / m / d), Madrid

Overview IT Operations Expert T24 100% (f / m / d)

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let s shape the future of wealth management together. As a member of the IT Core Operations team, ensure smooth running of jobs and interfaces, e.g. applications or databases. Responsibilities include monitoring , start and stop of jobs, queues, processes and perform deployments.

YOUR CHALLENGE

Ensure smooth running of processes and interfaces

Execute and supervise the close of business

Maintaining production and test environments

Deployment of artefacts in Production and test environments

Monitor and troubleshoot scheduled jobs

Automate tasks where ever possible

Resolves and closes incidents / service requests from Global IT-Service Desk as per procedures allocated timelines

Provides first-line investigation and diagnosis

Escalates unresolved incidents / service requests within agreed timescales

Logs relevant incident / service request details per help desk procedures

Complete daily and periodic checklists

Produce IT reporting (KPIs) to IT Management

YOUR PROFILE

Strong knowledge of Linux and shell scripting

Knowledge of Transact (T24), Automic (UC4) Scheduling

Knowledge of jBoss and oracle will be considered as an advantage

Strong Troubleshooting skills

Ability to write technical support documentation

Good analytical and problem solving skills

Fluent written and verbal skills in English, Spanish is a plus

Willingness to work flexible hours / Shifts / weekends when needed

Initiative and Team player

Excellent customer interface skills

Good interpersonal communication skills

Understanding of customer satisfaction principles and practices

Ability to work under pressure

Maintains strong attention to detail in high-pressure situations

Strong communications skills, both written and oral

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