Facilities Associate (Permanent)

Join Our Global Technology Company – Customer Service Specialist

We are a Global Technology company and we are seeking a talented professional to join our Customer Service team, responsible for managing a portfolio of strategic client accounts. You will coordinate operational, production, and quality processes; ensure thorough analysis of purchase orders, manage product specifications with PLM and production teams, address supply chain issues, and escalate customer complaints to the Quality Department.

Provide end-to-end support for assigned clients, including troubleshooting and resolving issues related to orders, production, and quality.

Monitor customer complaints and quality issues, escalating to Global Quality as needed.

Higher Vocational Training diploma in Administration, International Trade, or a related field.

Fluent in English and Spanish; additional languages are a plus.

Proficiency in Microsoft Office (Excel, Outlook, PowerPoint).

Familiarity with CRM tools (Salesforce, HubSpot, SAP, etc.).

Knowledge of quality standards (ISO 9001, GSMA SAS-UP) and data analysis tools (Power BI, Google Data Studio) is a plus.

Be part of innovative projects within multicultural and multidisciplinary teams.

Flexible hours and remote work options.

Private medical and life insurance.

Opportunities for global travel and professional growth.