Frontend Engineer

We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The team :

Our team is supportive, inclusive, and committed to fostering a sense of belonging. We leverage scaled agile practices to ensure transparency, alignment, and continuous improvement across our teams.

What you will be doing :

As a Software Engineer, you’ll play a critical role in designing and building scalable, reliable systems. You’ll collaborate closely with a diverse team to create software solutions that are impactful, efficient, and forward-thinking. This role also requires the interpersonal skills to communicate, learn effectively, and contribute meaningfully to our technical evolution.

What you will be doing :

Daily analyzing, designing and implementing reliable & scalable Engineering solutions.

Writing tests to ensure our software is stable and reliable.

Collaborating with the Team to bring solid software to production.

Being a critical referent for the architecture under work, able to defend & discuss proposals with managers and teammates.

Providing technical context and finding key points to boost the best decisions.

Bringing fresh views on Frontend and Software strategies.

Communicating and documenting solutions, so they can optimally go through building phases.

Design scalable & maintainable solutions to support our large user base.

Being an active player while building our software, able to take and / or clarify the most difficult aspects.

Performing PR reviews for your teammates.

What we are looking for :

You have strong technical skills and solid conceptual foundations.

You have experience with at least a few of the following : Typescript, React, GraphQL, SCSS.

You are eager to learn, screen those learnings and apply the best suited for a bounded context.

You have experience in discussing, spiking & benchmarking Engineering solutions.

Experience with micro-frontends, cypress, styled components, i18n and a11y is a plus.

You demonstrate values which are important to us : teamwork, proactive attitude, accountability, ownership, continuous learning and growth, transparency, empathy, inclusivity.

What we offer :

• Employee Assistance Program (EAP)
• Health Insurance
• Flexible retribution
• Employee Referral Program
• Professional Development Stipend
• Wellness reimbursement

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

What we're creating is a window to help organizations see the world from another point of view—a way to feel what others are feeling.

At UserTesting, we believe empathy is a core component of who we are and how we work, driving us to hold ourselves accountable and ensure we can see and experience things from other people's perspectives.

We’re leading a movement for empathy. This means shifting from only seeing business-as-numbers to seeing business for people. This empowers us to bring our authentic selves to work every day, and drives everyone at UserTesting.

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