IT Operations Specialist

Omega CRM Consulting is looking for a IT Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies.

The system lead is responsible for :

System Lifecylce / Compliance documentation

Coordinating and scheduling backup / recovery & Performing Disaster Recovery Testing

Service Level Agreement monitoring

Access & identity monitoring

Coordinating (but not performing) server and database patches

(Audit trail &) error log monitoring

Enhancementconfiguration changes to software

Coordinating software management

Interfacing / Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)

Performing Incident & Problem Management

Performing System Lead GxP Assessments in coordination with Validation Manager

Performing Change Management

Supporting Deviation and CAPA management

Performing frequent system performance checks

Drive the system lifecycle management

Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items

Decommissioning (Retiring) systems

Coordinating System Archiving

Experience & Skills

Windows System Administration

Windows Server Database

Citrix

Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking, operating systems etc.

Experience in SAP BASIS a plus.

A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification

Experience working with systems supporting Quality (e.g. labs and environmental monitoring) a plus

Customer oriented

Must be well organized, structured and methodical

Excellent communication skills both written & verbal

Be able to work successfully on a team

Excellent English speaking, reading & writing skills

Other languages such as German, Japanese, Mandarin, Spanish a plus

Be able to present information effectively

What do We offer

Permanent contract.

Flexible Schedule. We make it easy. Balance your professional and personal life.

Trainings & Certifications. Improve your skills and get the official certificate from our main partners.

Home Office.

Flexible retribution (public transport ticket, Ticket restaurant, ...).

Health insurance.

OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating : 4.9 / 5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.