Customer Service - English Native Speaker

Overview

Join us on our exciting journey!

Position Purpose

We are looking for a Customer Service Professional with experience maintaining databases in UK to join our multicultural team with more than 54 different nationalities.

If you want to play a key role in a multicultural dynamic and committed fun team this is a great opportunity.

Responsibilities

• Update reference databases with new products and changes in the UK markets, ensuring quality of the data : classify products, standardize and group data following the company hierarchies and business rules.
• Identify required changes to the existing reference file.
• Work with Local offices to identify when and how to correct inaccurate data, delete data, or add new entries to make the reference files more complete.
• Identify and resolve routine exceptions and issues.
• Perform quality control of maintained data and apply corrections as required.
• Maintain documentation of processes and procedures.

Qualifications and Skills

Additional Information

We invite you to join IQVIA

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at IQVIA.

At IQVIA we believe that diversity, inclusion and belonging empower our mission to accelerate innovation for a healthier world. We value diverse perspectives and strive to create a culture of belonging where all talented employees can contribute and grow.

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

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