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Senior Service Designer
Amaris Consultingmadrid, madrid, EspañaHace 6 días
Descripción del trabajoExperience in Food & Beverage or Luxury Brand sectors. Background in B2B, B2C , or omnichannel service environments. Design and optimize end-to-end service experiences across digital and physical touchpoints. Create customer journey maps, service blueprints, and experience frameworks. Conduct qualitative and quantitative research to uncover user needs and pain points. Translate insights into strategic opportunities and service improvements. Collaborate with product, tech, marketing, and business teams to align design with goals. Define and monitor service experience metrics (e.g., NPS, CSAT, usability). Promote inclusive design, accessibility, and design thinking across the organization. Mentor junior and mid-level designers in areas like persona development and data analysis. Stay up to date with industry trends and integrate emerging practices into service design.
Take your career to the next level with Amaris Consulting as a Senior Service Designer
Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow-up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.
✍️ WHAT WOULD YOU NEED?
- 8+ years of experience in service design, UX, experience strategy, or related fields.
- Deep expertise in service blueprinting, journey mapping, and design thinking methodologies .
- Strong background in user research, prototyping, and usability testing.
- Proven ability to lead complex projects and mentor design teams.
- Proficiency in tools such as Miro, Figma, FigJam, Jira, and Confluence .
- Experience working in Agile environments and cross-functional teams.
- Skilled in facilitating ideation, synthesis, and co-creation workshops.
- Excellent communication and stakeholder management skills.
Nice to have :
WHAT WILL YOU DO?
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Senior Designer • madrid, madrid, España
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