Business Analyst, Business Analysis

Overview

Do you dare to lead the digital transformation to create a more sustainable world? #At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, big data, and energy technologies that enable integrated management of buildings, industries, and cities.

Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24 / 7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.

You will be part of the dynamic Schneider Digital – Employee Experience team whose mission is to “Create digital workplace of the future & Enable HR to build workforce of the future”. Within this team, you will be part of the Identity and Access Management team (IAM) to oversee the effective utilization, and continuous improvement of the IAM solutions.

As an Identity and Access Management (IAM) Support Analyst, your role is crucial in ensuring the Security and Integrity of our organization's digital assets.

Responsibilities

We are looking for a Ping Identity Support Engineer to manage, troubleshoot, and support enterprise IAM solutions using Ping Identity products, including PingFederate, Ping Access, and PingID.

You will serve as a key technical point of contact for resolving authentication and SSO issues and ensuring availability of critical IAM infrastructure.

Investigate and resolve authentication failures, federation errors, and SSO integration challenges, using log analysis, trace tools, and protocol-level debugging of SAML, OAuth, and OIDC flows.

Ensure high availability and optimal performance of identity services, leveraging proactive monitoring, health checks, and alert mechanisms across all Ping Identity components.

Configure and support SSO integrations with enterprise and cloud applications, implementing secure protocols (SAML, OAuth, OIDC) and coordinating metadata exchange with internal and third-party providers.

Collaborate with security, infrastructure, and application teams to triage incidents, implement fixes, and ensure IAM services align with security standards and compliance requirements.

Support version upgrades, patches, and environment migrations, including planning, testing, and executing changes in development, QA, and production environments.

Respond to and manage IAM-related support tickets, ensuring timely resolution, customer communication, and proper categorization of incidents and service requests.

Lead or assist with onboarding new applications to the Ping Identity platform, handling end-to-end configuration, attribute mapping, and user testing for SAML / OIDC setups.

Guide application teams through integration procedures, following standard operating protocols and ensuring consistent implementation of IAM policies across systems.

Participate in maintenance and on-call support rotations, responding to critical incidents and performing scheduled upgrades or deployments outside business hours.

Continuously identify opportunities to improve IAM support operations, including automating repetitive tasks, enhancing monitoring, and streamlining incident response workflows.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

5+ years of experience in supporting IAM platforms, specifically PingFederate / Ping Access or related technologies

Experience integrating Ping with cloud applications like Workday, Salesforce, ServiceNow, etc.

Understanding of Zero Trust principles and managing the infrastructure in AWS, Azure or GCP.

Scripting and debugging experience (PowerShell, Bash, Python preferred).

Understanding of IAM concepts and authentication flows.

ServiceNow).

Benefits

We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.

#Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.

#Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).

#Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.

With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy access to wellness content, nutrition counseling, fitness classes, and more!

#From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.

#With Open Talent Market, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.

#We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.

#You must submit an online application to be considered for any position with us.

#J-18808-Ljbffr