Key Account Manager

Overview Account Manager, Enterprise role at Adyen based in Madrid. You will manage relationships with international merchants across multiple industries and channels, work on cross-functional initiatives, and help clients grow while advancing Adyen's payments offerings.

At Adyen, we create an environment with opportunities for our people to succeed, backed by culture and support to own their careers. We tackle technical challenges at scale and deliver innovative, ethical solutions that help businesses achieve their ambitions faster.

What You'll Do Relationship management - Build strong customer relationships and navigate organizations to align external and internal stakeholders. Develop a global network across cultures and time zones.

Commercial acumen - Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts.

Strategic consultation - Act as the human dimension of Adyen's product, delivering expertise, education, and payment guidance to customers. Position Adyen as a trusted partner and tell compelling stories using data.

Project management - Prioritize and execute short- and long-term projects across multiple accounts.

Feedback - Be the voice and champion for your customer internally and serve as a feedback loop.

Who You Are Enjoy engaging others and developing strong working relationships at all levels of management.

Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high-level technical discussions.

Skilled in leveraging business acumen and analytical abilities to strategically assess and help reach client goals.

Comfortable synthesizing complex data sets and using data to tell a story.

Excited to prioritize and manage multiple projects across departments, while motivating and collaborating with others to achieve results.

Additional Requirements At least 5+ years of relevant experience; ideally in a client-facing, commercial role (e.g., account management, consulting, or payments industry from a merchant perspective). Bonus if in complex enterprise software, technical infrastructure, or financial services.

Based in Madrid. Hybrid workplace; in-person collaboration preferred. Not remote-only.

Some domestic and international travel required.

Full professional written and verbal proficiency in Spanish, Portuguese, and English (other languages are a plus).

Our Diversity, Equity and Inclusion commitments Our diverse perspectives drive our momentum. We welcome you to be your true self at Adyen. We encourage applicants from all backgrounds to apply.

What's next? We aim to respond within 5 business days. The interview process typically takes about 4 weeks but may vary by role. Learn more about our hiring process. If you need flexibility, let us know.

Seniority level Mid-Senior level

Employment type Full-time

Job function Sales, Business Development, and Information Technology

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