IT Service Leader

ABOUT ROB SURGICALRob Surgical is a European medical technology company pioneering a new generation of robotic surgery systems designed to make surgical precision accessible to hospitals and patients everywhere. As we transition from development to commercialization, we are building a robust and agile organization capable of scaling globally with excellence and accountability.ABOUT DE ROLWe are seeking a IT Service Leader, an experienced professional who can combine strategic vision with hands-on execution to design the company’s IT foundation, oversee daily support, and ensure operational efficiency and security across all departments.This role is ideal for an experienced IT professional who enjoys building systems from the ground up and ensuring a secure, efficient digital environment in a fast-growing, high-technology company.The role blends strategic leadership (defining infrastructure, security, and tools) with hands-on delivery (user support, vendor coordination, and policy implementation).KEY RESPONSABILITIES1. IT Infrastructure and Daily OperationsOversee and maintain core IT infrastructure (networks, devices, cloud environments).Provide technical support to users on hardware, software, and connectivity issues.Manage account access, onboarding / offboarding, and device provisioning.Coordinate IT vendors and service providers to ensure uptime and cost efficiency.2. Process Design and Systems SetupDefine and implement IT policies and procedures (data security, access, backup, incident management).Create and document the IT governance framework, scalable as the company grows.Support implementation of core business systems such as ERP, document management, and collaboration platforms.Build a light helpdesk or ticketing structure to organize requests and prioritize response times.3. Cybersecurity and ComplianceDevelop and enforce cybersecurity standards, including device security, passwords, and access controls.Ensure compliance with GDPR and relevant CE / ISO 13485 data integrity requirements.Conduct periodic security checks and support Quality and Regulatory teams during audits.4. Strategic and Advisory ResponsibilitiesDesign a 12–18 month IT roadmap aligned with the company’s industrialization and commercialization strategy.Evaluate and recommend digital tools that improve productivity and collaboration.Support budgeting and cost control for IT investments.Prepare the ground for a future full-time IT team as the company scales.QUALIFICATIONS & EXPERIENCEBachelor’s in Computer Science, Information Systems, or related field.10+ years of experience in IT management or senior systems administration.Proven experience building IT systems and processes in growing or scale-up environments (ideally MedTech, Pharma, or Manufacturing).Strong working knowledge of Microsoft 365, cloud environments (Azure / Google), cybersecurity, and networking.Experience supporting ERP or integrated business tools.Fluent in English and Spanish (Catalan a plus).PERSONAL ATTRIBUTESHands-on and self-sufficient, able to operate independently in a lean environment.Process-oriented, structured, and reliable.Strategic mindset with the pragmatism to “make things work today.”Collaborative and approachable, with strong communication skills.High integrity and commitment to building a secure and efficient organization. WHAT WE OFFERPart-time contract (approx. 1–2 days per week, flexible schedule). May expand as Rob Surgical enters the commercial phase.Hybrid model (on-site in Barcelona and remote work).Salary according to experience and the metal industry collective agreementFlexible working hoursProfessional growth opportunities, and the chance to work in a dynamic and highly technical team.