Supply Communications & Engagement Senior Manager

Overview As a member of the Supply Operations squad, you’ll lead the Supply Communications & Engagement team , which is responsible for delivering life-changing learning and engagement experiences for tutors. In this role, you will shape how we communicate with, enable, and engage tutors at scale - ensuring they feel confident, connected, and empowered to succeed on Preply.

You’ll manage a high-performing team of senior specialists across communications, instructional design, and community engagement. Working closely with Brand, Product, CRM, and CX, you’ll deliver proactive enablement, high-impact programs, and scalable go-to-market strategies for new features, policies, and tutor segments.

What You’ll Be Doing Team Leadership & Strategy

Coach and grow team members, fostering a culture of ownership, collaboration, and innovation

Own and articulate the long-term vision for how Preply enables and engages its tutor base through learning, communication, and connection

Evaluate current tools, channels, and workflows and propose scalable improvements that enhance consistency, speed, and quality

Cross-functional Program Ownership

Own and lead strategic tutor-facing initiatives, collaborating closely with Brand, CRM, Product, and CX teams (e.g. mentorship programme)

Shape and execute multi-channel go-to-market campaigns and adoption strategies for new tutor policies, features, and teaching content

Work with Product and CX teams to proactively identify and address tutor pain points via targeted communication and engagement initiatives

Tutor Engagement & Communications

Oversee the design and execution of flagship tutor engagement initiatives (online or offline) : community platform, Tutor Cafés, Mentorship Programme and the annual Tutor Conference (>

15K attendees)

Lead the launch of a new LMS and the migration of key tutor-facing content, while ensuring the design and delivery of engaging, scalable tutor learning experiences

Own the strategy and quality of tutor-facing messaging across all relevant channels - including email, in-product, webinars, social, and community touchpoints

Scale Preply’s online tutor community as an inclusive space for peer connection, knowledge-sharing, and tutor-led support - fostering positive sentiment, a sense of belonging, and tutor-driven engagement across the platform

What You Need To Succeed Proven experience in content creation and managing communications, engagement or CRM teams with demonstrated success in leading through change and growth

Track record of scaling programs that engage external audiences (e.g. customers, educators, communities, or creators)

Deep understanding of multi-channel content strategy, go-to-market (GTM) execution, and audience segmentation

Strong program and stakeholder management skills with the ability to align cross-functional partners around shared goals

Excellent communication and storytelling skills, both written and verbal, with a sharp eye for clarity, consistency, and tone

Strategic thinker with a strong bias toward action, iteration, and continuous improvement

Comfort using metrics and tools to assess program effectiveness and inform iteration (e.g. Looker)

Experience with learning platforms (LMS), online community engagement tools, or content management systems

Familiarity with fast-paced, cross-functional environments such as tech, edtech, marketplaces, or consulting

Deep empathy for educators or service providers, and an ability to advocate for their experience in cross-functional settings

Nice to Have :

Experience organising large-scale events, virtual conferences, or mid-scale community activations

Familiarity with online reputation management (ORM), social listening tools, or external communications strategy

Experience collaborating with CRM or lifecycle marketing teams

Understanding of brand voice and tone governance in global organisations

Why You’ll Love It At Preply An open, collaborative, dynamic and diverse culture

A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development

A competitive financial package with equity, leave allowance and health insurance

Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub

Access to free mental health support platforms

Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health

The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!)

Diversity, Equity, and Inclusion Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company. Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status. Together, we are The World Class.

Seniority level Mid-Senior level

Employment type Full-time

Job function Strategy / Planning and Other

Industries Education Administration Programs, E-Learning Providers, and IT Services and IT Consulting

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