Sales Support Specialist, Global Markets

Why join AliveCor

At AliveCor, we imagine a healthier world powered by access to personalized intelligent information. We're on a mission to be the worlds heart health partner by enabling access to quality heart care for everyone. AliveCor has pioneered over-the-counter medical ECG devices and continues to lead the way in empowering consumers and patients to take care of their heart. Using our FDA-cleared medical-grade hardware and software, millions of users have taken more than 200 million heart health measurements and counting. Our vibrant team of people are attracted to AliveCor because they want to build something meaningful - and AliveCor delivers : every day, customers tell us that we have saved lives. Join us in our mission!

The Opportunity

AliveCor is looking for a Sales Support Specialist to join our Global Market Team. The primary function of this role is to drive business growth by identifying and qualifying potential leads, and provide critical support to our direct and indirect sales channels by managing and responding to customer questionnaires and requests for information (RFIs). The ideal candidate will have strong communication skills, a proactive approach, experience with CRM tools and a strong understanding of the healthcare technology landscape, with a specific focus on hospital and remote patient monitoring systems.

Role and Responsibilities

• Research target markets, engage with prospective clients through outreach campaigns, and nurture initial contacts to create a robust pipeline for the sales team. You will work closely with sales and marketing to understand their lead requirements, ensure timely follow-ups, and contribute to achieving overall sales targets
• Serve as the primary point of contact for all sales-related questionnaires, including RFIs, RFPs (Request for Proposals), and security / compliance assessments from prospective and existing hospital and remote patient monitoring customers
• Develop, maintain, and update a comprehensive library of standard responses for common questions related to product features, technical specifications, clinical applications, security protocols, data privacy (e.g., HIPAA), and regulatory compliance
• Cross-Functional Collaboration : Work closely with product management, engineering, clinical affairs, legal, and security teams to gather accurate and up-to-date information for complex inquiries
• Provide direct support to the sales team by assisting with the completion of questionnaires, ensuring all submissions are accurate, complete, and submitted within established deadlines
• Available to facilitate requests from the sales team, research issues, and create custom quotations / contract in SFDC
• Monitors new account set-ups in SFDC and facilitates set-up of new accounts as necessary
• Identify and implement process improvements to streamline the questionnaire response workflow, increase efficiency, and enhance the quality of our submissions
• Maintain detailed records of all questionnaires, responses, and related communications in a CRM or a designated sales enablement platform
• Assist in training new sales team members on how to leverage the questionnaire response library and best practices for engaging with customer inquiries
• Provides support for special requests and projects as needed

Qualifications & Skills

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