Customer Success

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

🚀 Your next challenge

We are looking for an Customer Success to join our Customer Success team and help us deliver a high-quality, personal post-sales experience; lay a solid foundation to ensure the success of our Enterprise accounts, maximize their satisfaction and retain them.

👉 This role is initially to cover a maternity leave, with the possibility of being reviewed for a permanent position depending on team availability and performance.

What you'll be doing :

• Lead the relationship with our SMEs customers as soon as they decide to join Pluxee and Cobee by Pluxee, becoming the go-to-person for them
• Bring our HR partner's experience to the next level, by delivering consistent value on each interaction and developing long-term relationships through consistent and proactive communication, identifying their needs and building engagement
• Proactively seek ways to enhance customer health score, identifying opportunities within the scope of Customer Success and beyond that (e.g., Sales, Product, Customer Experience, etc.)
• Consistently provide feedback to Product on client's needs.
• Proactively seek ways to improve processes not only within Customer Success, but also in those that involve other areas (e.g., Sales, Product, Customer Experience, etc.).
• Identify Customer Success Qualified Leads (CSQLs)
• Collaborate with the sales team to maximize sales opportunities.
• Provide account specific operational and technical support for different levels of accounts via email and phone.
• Refer issues to the technical team.

Education Requirements :

Bachelor’s degree in Business Administration, Marketing, or a related field.

Work Experience Requirements :

2-3 years of Customer Success or Key Account Management experience with a strong focus on cross selling.

Other Requirements :

Languages :

Fluent in both English and Spanish (mandatory)

Competencies :

🔎 To get this challenge

🏅 Your team

Customer Success Team

📍 Your location

Madrid, Spain.

☀️ Happy at work

1) A meaningful job : Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.

2) A great culture : People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!

3) An empowering environment : Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.