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Strada Pay Delivery Expert Belgium
Strada Energy InternationalGranada, Andalusia, EspañaHace más de 30 días
Descripción del trabajoTHE ROLE Strada Pay is a product roadmap innovation to create our own IP payroll engine. The Delivery Expert is responsible for running the payroll processing in the day to day BAU environment. The Delivery Expert is the first point of contact for any client requests and works with the Payroll Country Owner (PCO) to provide customer service, while following the country standards. The DE is also involved in the activation phase, which includes participation in client workshops, testing activity and any support the PCO may need during this phase. Payroll Management – Independently process payroll end-to-end to ensure results are delivered as per the agreed calendar(s) and to the agreed KPIs and / or independently perform Data Management or Customer Service activities Project Management – Participate in projects activating Strada Pay for customers, where needed Solution Management – Maintain and improve client processing in Strada Pay, while adhering to country standards Test Management – Validate all created client updates and rules within Strada Pay RESPONSIBILITIES Act as the first point of contact for client support Participates in projects activating the customer solution, including set up and the testing of StradaPay customer workbooks where appropriate and with PCO support Use expertise to advise upon client queries / issues and ensure a strong understanding of country specific legislation and tasks Participate in project meetings and provide input in status report Follow country standards and best practices for the client solution Complete client testing scenarios for each product release and client workbook update Conduct Knowledge
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Expert • Granada, Andalusia, España