Digital Support Specialist

Job Overview This is a fantastic opportunity to work as a digital support specialist, providing top-notch assistance to customers through modern digital tools. The role involves communicating with customers via various channels, understanding their needs, and recommending the ideal products or solutions.

Main Responsibilities Communicate effectively with customers via chat, video, and co-browsing tools

Understand customer needs and recommend tailored solutions and expert advice

Support customers with the initial setup and discovery of their new devices

Identify opportunities for cross-selling and up-selling to maximize customer value

Share responsibility for project KPIs through reporting and analysis

Continuously develop skills and contribute to training materials for the team

Required Skills and Qualifications Passionate about technology and consumer electronics

Previous sales experience in retail or direct sales (consumer electronics industry is a plus)

Comfortable with digital communication tools and video calls

Ability to build trust and connect with customers in a clear, empathetic, and professional way

Willingness to work five days per week, from 10 : 00 to 19 : 00 (including Saturdays)

What's on Offer Competitive salary package

Permanent contract

Hybrid working model (3–4 days per week working from home)

Birthday off

10% discount on company products

Private gym, game room, physiotherapist, and nutritionist in the office

Languages courses

Medical insurance

Parking in the office

Our Recruitment Process Step 1 : Interview with our Recruiter to learn more about you

Step 2 : Video interview with Team Managers

Step 3 : Final interview with HR Manager

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