Client Service Manager - Team Leader

You can find out more about this in ourClient Service Manager - Team Leader page is loaded## Client Service Manager - Team Leaderlocations : Valencia, Mediterraneotime type : Full timeposted on : Posted 7 Days Agojob requisition id : JR- The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.For our business, for clients, and for youJob Description

• Client Service Manager - Team Leader at EDB Valencia
• Client Service Manager Team Leader, who will be responsible for 2 additional team members, while reporting to the Head of CSM Luxembourg. The role comes with an attractive salary and benefits package.EDB, part of the APEX Group, is currently looking to add further bench strength and support within our Client Service Management team.As a Client Service Manager, you will own a portfolio of clients with responsibility for ensuring delivery of best-in-class service and strive to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization. As a CSM you must develop an excellent understanding of the client’s primary business, the products and services they receive from EDB and collaborate with other EDB and Apex Group key stakeholders to ensure we provide a seamless client experience. You will also inspire change through innovation and transformation, modernizing the client experience whilst executing against the bank strategy.
• Working Conditions :
• This role requires a full 5-day in-office working week, promoting a collaborative and engaging workplace atmosphere.
• As a Client Service Manager Team Leader, you can expect to :
• Maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Coordinate onboarding of new clients and ensure smooth transitions.
• Analyze client feedback and implement service improvements.
• Collaborate with internal departments (e.g. Onboarding, Finance, Depositary, Custody etc.) to resolve client issues.
• Monitor team performance and implement strategies for continuous improvement.
• Work collaboratively with key stakeholders, internally / externally, to effectively resolve client issues / escalations.
• Along with the Head of CSM Luxembourg; Conduct regular team meetings, performance reviews, and training sessions.
• Analyse and interpret client data to identify trends, collaborating with other members of the Client Service team and broader Apex Group client facing units.
• Prepare and maintain team schedules, workload distribution, and resource planning.
• Track and report on key performance indicators (KPIs) and service level agreements (SLAs).
• Ensure timely and accurate documentation of client interactions and service activities.
• Oversee the preparation of client reports, presentations, and service reviews.
• Maintain compliance with internal policies and external regulations.
• Manage administrative tasks such as time tracking, leave approvals, and expense reporting.
• This list is not exhaustive as the role can change over time, depending on changes in clientele and the bank’s goal’s and aspirations.
• To apply for this Client Service Management role, you will need a degree in Business Studies or a comparable qualification. You will also require the following :
• Proficient in English business language skills, both written and oral
• 5+ years of experience in client service or account management, with at least 2 years in a leadership role.
• Strong interpersonal and communication skills.
• Proven ability to manage teams and resolve conflicts.
• Proficiency in Microsoft Office Suite, and reporting tools.
• Excellent organizational and multitasking abilities.If you’re looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with an excellent salary and benefits package. As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.Don't hesitate to please get in touch with our Apex Group's team today to apply and register your interest for this full-time Client Service Management Team Leader position in Valencia. We're looking forward to meeting you.Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
• About Apex Group
• We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals. We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies.

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